Terms and conditions of use

Using The Website

By accessing this website, you agree to be bound by our terms and conditions. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old. Shakarababe.com has taken all reasonable care in the preparation of the contents of this website to ensure the information appearing on it is accurate and up to date. However, you should take appropriate steps to verify any information upon which you wish to rely. Information on this website is therefore solely for guidance purposes only and is subject to change without notice and is not intended to constitute a contract.

The availability of a product on this site, the design, specification and price may change at any time without prior notice. All products mentioned or which feature on this website are strictly subject to availability. You should take appropriate steps, including seeking appropriate professional advice, to verify any information on which they may seek to rely. Photographs and artists impressions may be for illustrative purposes only. All intellectual property rights are reserved. No part of this publication may be reproduced in any form whatsoever except with written permission of Billiandi Creations Ltd.

Return Policy

You may return/exchange certain unsuitable and unused items within 7 days of the date you receive the parcel. Such items should be returned in its original packaging. Please note that for hygiene and safety reasons, not all items qualify for return. Items such as under-wears, swim-wears etc may not be accepted for return/refund.

We aim to process your return and refund you as quickly as possible, but it may take up to 14 days for your refund to be processed after you have returned your item(s) to our warehouse. The cost of returning an item either for refund or exchange will be determined by your chosen courier.

In the case of an exchange, a new delivery charge will also be applied for the replacement as if it were a new order. Neither Shakarababe.com nor Billiandi Creations Ltd will be responsible/liable for this cost except where the reason for return is due to our error (i.e where the supplied item is not in conformity with the specifications of your order or damaged by our own error. All items are carefuly inspected before leaving the warehouse to prevent this). Only duly authorised returns via a Return Merchandise Authorization form (RMA) will be accepted by us. It is required that you first contact us about the return by emailing customercare@shakarababe.com or by phone on 0700-SHAKARA (0700 - 7425272).

Our Policies

We are committed to protecting and respecting the legitimate interest of all visitors and users of Shakarababe.com (the “Website”). Please read our FAQs, policies on delivery, return, payment and privacy which are integral parts of this Terms & Conditions. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data.